• Tag Archives Katherine Milton
  • A Change Is Coming

    Lughnasa                                             Waning Harvest Moon

    An edible Docent luncheon.  Whoa.  Sat with Emily, Grace, Allison, Linda, Cheryl, Amanda, Katherine, then Sheila.   The actual program contained as many boring bits as usual but the table companions more than made up for the dullness of the rest.

    Afterward we all trundled over to the Pillsbury auditorium for Katherine’s speech outlining her vision for a new and improved volunteer experience at the MIA.  Many of her ideas and initiatives sound useful and needed.  The already changed rule that now allows volunteers in free to any museum lecture jumps the level of continuing education up a notch right away.  A needed notch.

    As a self-professed techno-geek, many of Katherine’s plans have some link or another to various technological ideas.  The Docent lounge has been gutted and will undergo extensive remodeling to serve as a lounge and research area as well as, if I understood correctly, a center for Docents who want to moderate web discussions, write weblogs or blogs (I don’t understand the difference) and participate in digitalizing the collection in many different forms.

    The intention is, too, to digitize all the object files and to first create streaming video of older continuing ed, then stream them live while creating video for later review.

    Much of this comes under the guise of an NEH grant called the Extended Collection Project.

    She had various other announcements, some related to the new structure of her department, Learning and Innovation, others to staff changes.  Staff got shuffled around, some, like Sheila and Amanda, to totally new positions, others, like Debbie and Ann, to newly named positions within the same programs.

    I did notice a while back that one thing Katherine has done is to flatten the entire organization.  She took out the position that Sheila previously held, a middle level manager over all the guide programs and did not replace it, so all guide programs report directly to her.

    A group of docents with which I spend time sent a list of suggestions to her and I’m not clear how many of them were addressed in this lecture.  I thought there would be some obvious sign.

    Perhaps I’m a bit starry eyed here, but I believe Katherine’s work heads in the same direction many of us have wanted, i.e. better access to better resources.  I also believe she will work with us as we see the need.

    There are elements still untouched and we’ll have to work on those some more.


  • A Member of the Loyal Opposition

    Lughnasa                                              Waning Honey Extraction Moon

    Today members of the guide discussion group meet with Katherine Milton at the museum.  We’ve had specific concerns around continuing education and requested this meeting to discuss them with the head of the department that includes Art Adventure, Collection in Focus and Docent programs.

    I had this in mind the other day when I wrote about complainers.  Instead of figuring out how to stamp down or stamp out complainers, organizations should welcome honest critics, often the only source of straightforward critique most institutional denizens ever get.   Too often cloaked in a self-justifying cloud of hopes and projects, all folks who work within large organizations of any kind, be they corporate or non-profit, run the risk of filtering evidence through their own biases, unintentionally slanting and weighting feedback.

    That’s not say, of course, that every outside critic has the truth, but it is to say that the probability of unbiased feedback rises if it comes from folks whose lives are not intimately entwined with the institution.

    My hope is that this process will establish clear channels for guides (all volunteers) and their representatives, that it will open the museum to the voices of that cadre of folks who most often interact with the museum’s public, and that the result will be improved education and resources to the end of excellent tours for museum patrons.

    At the Woolly meeting last night we focused on gratitude, especially for those who had touched our lives in a formative way.  I admitted, as I’ve written here before, that I’ve held at a distance folks who would mentor me. (with one unsuccessful exception, Phil Johnson) “I have an oppositional personality,” I said, “Though none of you may have noticed that.”  Everyone chuckled.

    It’s not a surprise to me that I’m involved with this effort.  My ear hears the frustrated, the unheard, the fearful and my heart always aches to make them heard and felt.  Mom and Dad, in different ways, both reached out to the avoided, the uncared about and did it in spite of considerable institutionalized opposition.  I suppose that’s why this feeling has an instinctive feel, something taught before language and learning.

    We all have our peculiarities, our deep inclinations, this happens to be mine.